Six Sigma Elements
There are three key elements of Six Sigma Process Improvement.
Customers define quality. They expect performance, reliability, competitive prices, on-time delivery, service, clear and correct transaction processing and more.
Today, Delighting a customer is a necessity. Because if we don’t do it, someone else will!
Quality requires to look at a business from the customer’s perspective, In other words, we must look at defined processes from the outside-in.
By understanding the transaction lifecycle from the customer’s needs and processes, we can discover what they are seeing and feeling. This will give a chance to identify week area with in a process and then we can improve them.
This is important to six sigma that all team members should have a well defined role with measurable objectives.